The Best Social Security News in Years
Virtual Hold Technology located in Akron, Ohio has announced that it will begin providing its patented queuing solutions to the Social Security Administration in its customer contact centers. Social Security is handling about forty to fifty million calls per year regarding Social Security Retirement, Survivor, Supplemental and Disability Benefits.
In order to properly execute this monumental task Virtual Hold will team up with Verizon Business. Virtual Hold Technology is a leading developer of virtual queuing solutions. Developing and implementing systems for clients such as Wells Fargo, Dominion, T-Mobile, Amerigroup, AT&T, Time Warner Cable, Ticketmaster and Avon since 1995.
What will happen when I call in to the Social Security line (1-800-772-1213)? You will be prompted exactly the same as you are now. When you get to the end and are usually told the volume is too high and the system hangs up on you, that's where the changes will be implemented. Now you will be informed of the estimated hold time and given a choice of hanging up, and keeping your place in line....instead of getting hung up on!! Then the new Virtual Hold system will call you back when it's your turn.
Kudos to Social Security, let me tell you why. Social Security is the first governmental agency to implement an alternative to waiting on hold. Increasing customer service is the main objective for using the technology, they also are projecting a savings of $1.7 million on their phone bill in the first year alone with this new technology. Great Job Social Security!
No comments:
Post a Comment